Terms

Please read these terms before engaging us. By instructing us to carry out work, you agree to be bound by them.

Last reviewed: September 2026

These terms apply to your use of this website and to any services provided by Web & Roll PTY LTD (ACN 657 374 859, ABN 98 657 374 859), 41 Fairway Close, Mount Coolum QLD 4573. Contact: info@webandroll.com.au or (07) 5405 2525.

Using this site

What you can do here.

You may use this site for lawful purposes only. You must not attempt to gain unauthorised access to any part of it, interfere with its operation, or use it in a way that could damage or impair it.

Unless stated otherwise, everything on this site - text, images, design and code - is owned by or licensed to us and protected by copyright. You may view and print pages for your own use. You may not reproduce or republish them commercially without our written permission.

Our services

What we provide.

We provide web design, web development, eCommerce, SEO, Google Ads and paid media management, social media management, graphic design, hosting and related services. What we are actually doing for you, over what period and for how much, is set out in a written proposal agreed before work starts.

Quotes

Quotes and getting started.

Quotes and proposals are valid for 30 days from the date of issue unless we say otherwise, and are based on the scope discussed at the time. A project starts when you accept a proposal in writing, including by email, and any deposit has been received.

No change to the agreed scope happens without written agreement from both sides. Where a change affects cost or timeline we will tell you before we do the work, not after.

Fees

Fees and payment.

Unless otherwise agreed in your proposal:

• A deposit of 50% of the project fee is payable before work begins on design and build projects
• The balance is due on completion and before the site goes live
• Ongoing services such as SEO, ads management, hosting and social media are invoiced monthly in advance
• For paid media, our management fee is separate from your advertising budget, which you pay directly to the platform
• All fees are quoted in Australian dollars and are exclusive of GST unless stated otherwise
• Invoices are payable within 14 days of the invoice date

We may suspend work or services where an invoice is more than 30 days overdue. Interest on overdue amounts may be charged at the rate permitted under the relevant Queensland legislation, and we may recover reasonable costs of collection.

Your responsibilities

What we need from you.

So that we can deliver what we have agreed, you agree to:

• Give us the information, content, assets and access we reasonably need, within the timeframes we agree
• Make sure anything you supply does not infringe anyone else’s intellectual property, and that you have the right to use it
• Nominate one person with authority to give instructions and approve work
• Respond to requests for feedback or approval within a reasonable time
• Keep your own account credentials secure

Delays caused by these things not happening may move delivery dates or add cost. We will tell you in advance if that is going to be the case.

Ownership

Who owns the work.

On receipt of full payment, the intellectual property in the deliverables we create specifically for you transfers to you. That includes the designs, the custom code, the written content and the graphic assets produced for your project.

The following are not included and remain with us or their respective owners:

• Third-party software, frameworks, libraries and plugins, which stay subject to their own licences
• Tools, templates and methods we developed before or independently of your project
• Any work not paid for in full

We may show your project in our portfolio and case studies unless you ask us in writing not to.

Hosting

Hosting and uptime.

Where we host your site we use established infrastructure providers. We aim for maximum uptime but cannot guarantee uninterrupted availability, because scheduled maintenance, third-party outages and events outside our control all happen.

We will give notice of planned maintenance where we can, and respond promptly when something breaks.

Straight talk

What we will not promise.

SEO results cannot be guaranteed. Search rankings are decided by third-party algorithms that change without notice. We will do the agreed work to a professional standard and report honestly on it, and we do not use techniques that breach search engine guidelines.

Paid advertising results cannot be guaranteed either. Performance depends on competition, market conditions, budget and the quality of the page people land on. We will provide regular reporting and make reasonable efforts to improve campaigns within the agreed budget.

Anyone who guarantees you a position on Google is having you on.

Third-party platforms

Platforms we do not control.

Some of our services depend on third-party platforms such as Google, Microsoft, Meta and various analytics and hosting tools. We manage these for you but we are not responsible for their pricing, policy, algorithm or availability changes. Where a change materially affects your project or campaigns, we will tell you.

Confidentiality

Keeping things to ourselves.

Each of us agrees to keep confidential any information disclosed by the other that is reasonably understood to be confidential, and not to use or disclose it except in performing this agreement or where the law requires. This continues for two years after the engagement ends.

Cancellation

Ending the engagement.

Project work - you may cancel at any time by written notice. Work completed up to that point is invoiced at the agreed rate. A deposit is not refundable once work has started.

Ongoing services - SEO, ads management, social media, hosting and monthly retainers run on a rolling monthly basis and renew automatically each month until cancelled. Either of us may cancel by giving at least 30 days written notice by email to info@webandroll.com.au.

Notice takes effect from the next invoice date falling after the notice period ends, and fees falling due during the notice period remain payable in full. Fees for a month already invoiced are not refunded. None of this affects any right or remedy you have under the Australian Consumer Law.

Liability

Liability and consumer guarantees.

We provide our services with due care and skill.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth) that cannot lawfully be excluded. Where our services come with guarantees that cannot be excluded, and we fail to meet them, you are entitled to the remedies the Australian Consumer Law provides.

Subject to that, and to the extent permitted by law, our liability for any claim arising out of or in connection with this agreement is limited, at our option, to resupplying the services or paying the cost of having them resupplied, and in any case will not exceed the fees you have paid us in the 12 months before the event giving rise to the claim.

Again subject to the Australian Consumer Law, we are not liable for loss of revenue, profit, business or anticipated savings, loss of data other than where we caused it through our own negligence, or any indirect or consequential loss.

Force majeure

Things outside anyone’s control.

Neither of us is liable for failing to perform where the cause is outside our reasonable control, including natural disaster, flood, fire, pandemic, power or internet failure, or government action. The affected party will let the other know promptly and both will make reasonable efforts to limit the impact.

Governing law

The law that applies.

These terms are governed by the laws of Queensland, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Queensland and the courts entitled to hear appeals from them.

Changes and complaints

Updates and putting things right.

We may update these terms from time to time. The current version is always published here with a review date. Continuing to engage us after an update means accepting the revised terms.

If something has gone wrong, tell us. Contact us at info@webandroll.com.au or on (07) 5405 2525. We will acknowledge within two business days and aim to resolve it within 14.